Frequently Asked Questions

• What is Inhaven Auto-Ship?

  Inhaven Auto-Ship makes it easy to keep your properties stocked with the essentials you use most. Choose the products you need, select how often you want them delivered, and we will automatically send them on your schedule.
• How do I set up Auto-Ship?

  Complete the Auto-Ship request form with the products you would like to receive, quantities, preferred delivery frequency, first order date, shipping information, and payment preference.
  Once you submit your request, a member of the Inhaven team will reach out within 1 business day to finalize your Auto-Ship subscription and answer any questions you may have.
• What happens after I submit my Auto-Ship request?

  A member of the Inhaven team will contact you within 1 business day to review your request, finalize your Auto-Ship subscription, and answer any questions. Once your subscription is set up, your Inhaven Account Manager can also help with any future changes, skips, additions, or cancellations.
• Can I choose when my Auto-Ship starts?

  Yes. When setting up Auto-Ship, you can select your preferred first order date.
• Can I change my Auto-Ship?

  Yes. If you need to change your products, quantities, delivery schedule, shipping information, or other subscription details, contact your Inhaven Account Manager. They will make the updates for you.
• Can I skip an Auto-Ship order?

  Yes. Contact your Inhaven Account Manager if you would like to skip an upcoming Auto-Ship order, and they will update your subscription.
• Can I cancel Auto-Ship?

  Yes. You can cancel Auto-Ship at any time with no cancellation penalties. Simply contact your Inhaven Account Manager, and they will cancel the subscription for you.
• Can I add more products later to my auto-ship subscription?

  Yes. Contact your Inhaven Account Manager to add products or adjust quantities within your Auto-Ship subscription.