In the competitive vacation rental industry, defining a robust linen program is crucial for enhancing operational efficiency and elevating guest satisfaction.

The Benefits:

• Introduce New Revenue Streams
• Ensure Hassle-Free Turn Days
• Reduce Owner Friction
• Create More Reliable Guest Experiences

A well-defined linen program is essential for vacation rental property managers looking to enhance guest satisfaction and streamline their operations. By implementing a structured approach to linen management, you can unlock new revenue streams, reduce owner friction, and ensure hassle-free turn days, ultimately creating more reliable and enjoyable guest experiences.

How Inhaven Can Help:

1) DEFINE YOUR PROGRAM

a. Define What Should Be Included 

We work closely with you to determine what should be included in your linen program. This includes selecting the appropriate bedding, bath linens, and kitchen linens that align with your quality standards and guest expectations.

b. Quality Assurance 

Once we understand your quality expectations, we send samples of the products for you to test. This ensures that the linens meet your standards before they are implemented across your properties.

c. Custom Program Page 

We set up a custom page on our website detailing your linen program. This page can be shared with internal teams and property owners, providing clear and consistent information about the program's specifications and benefits.

2) HELP YOU MODEL OUT PRICING SCENARIOS

We assist you in developing pricing strategies for your linen program. This can be a blend of the following scenarios:

a. Renting Linens to Owners 

Charge property owners a monthly, quarterly, or annual fee for linen rental.

b. Charging Guests 

Include the linen program cost as part of the cleaning fee or resort fee charged to guests.

c. Including in Management Fee 

Incorporate the cost of the linen program into the property management fee.

Once we understand your preferred payment method, we model several scenarios to ensure you meet your margin goals.

3) HELP YOU TRACK INVENTORY

Managing inventory for a linen program can be challenging, especially when buying in bulk. We provide simple tools to track and allocate inventory to your properties, ensuring you remain in control of your supplies. For example, not many properties need a casepack of 72 queen-size pillowcases. Our tools help you manage such inventory efficiently.

4) MARKET THE LINEN PROGRAM TO YOUR OWNERS

We create marketing materials to help you promote the linen program to property owners. This includes a custom linen program page on Inhaven.com, as well as owner letters and emails. These materials are designed to inform and engage property owners, highlighting the benefits of the program and addressing any potential concerns.

What Do Most Property Managers Include in Their Linen Program?

At Inhaven, we collaborate with many property managers to develop their linen programs, assisting with everything from product selection and pricing strategies to inventory management and invoicing tools. Each program is customized to meet the specific goals and operational constraints of the property managers.

While there isn't a one-size-fits-all approach regarding thread counts and materials, we categorize linens into four quality tiers, ranging from economy to luxury. Generally, the hospitality industry, including hotels, opts for a T250 thread count, 60% cotton, 40% polyester blend for sheeting. This combination offers breathability and comfort from the cotton while the polyester minimizes wrinkling. For towels, most hotels and rentals prefer a 14# per dozen 100% cotton towel, which provides a good balance of comfort for guests and efficiency in washing and drying times.

What Specific Items Should I Include in My Linen Program?

Bedding:

• Sheeting (Pillowcases, Flat Sheets, Fitted Sheets, Duvet Covers)
• Mattresses
• Mattress Pads
• Mattress Encasements
• Pillows
• Pillow Protectors
• Comforters/Duvet Inserts
• Blankets
• Box Spring Wraps/Covers
• Bed Skirts

Bath:

• Bath Towels
• Hand Towels
• Wash Cloths
• Bath Mats
• Makeup Towels
• Beach/Pool Towels

Kitchen:

• Kitchen Towels
• Dish Cloths

Conclusion

Implementing a well-defined linen program can significantly enhance the operational efficiency and guest satisfaction of your vacation rental properties. By partnering with Inhaven, you gain access to expert guidance and high-quality products that help you define, manage, and market your linen program effectively. From introducing new revenue streams to ensuring hassle-free turn days, our comprehensive approach ensures your success in the competitive vacation rental industry. Contact us today to get started on creating a more efficient, profitable, and guest-friendly vacation rental operation.