Frequent Asked QuestionsFrequent Asked Questions

Inhaven is your all-in-one purchasing and inventory management platform. We manage the physical side of hospitality, the items that make a property guest-ready and owner-ready, and integrate with your existing PMS and operations tools so you're not rebuilding workflows from scratch.

We're currently integrated with Track, OwnerRez, and Breezeway, with Guesty and Streamline in progress. We're actively building new integrations to support property managers across additional platforms. Reach out to our team for the latest timeline.

Yes. Inhaven is not limited to products purchased through our shop. You can add and track inventory from any brand or supplier you're currently using.

Yes. You can import your current inventory so you're not starting from zero. Your dedicated Account Manager can also assist with the setup to make the transition as smooth as possible.

Yes. Inhaven supports multi-location and multi-market operations so you can track inventory across every storage location and property from one platform.

Inhaven allows you to quote, mark up, and invoice owners directly for items allocated to their properties. Every transaction is itemized and tied to real activity, giving owners full transparency and protecting your margins.

Yes. You can add any item to a quote, whether it's from Inhaven's shop or another supplier. You can also quote items you haven't purchased yet. Owners approve before you buy, protecting your working capital and eliminating out-of-pocket risk.

Yes. You select the sender when creating the quote. Every quote is white-labeled under your brand, so owners only see your company name, your pricing, and your team.

Yes. Save templates for common scenarios like onboarding, seasonal refreshes, or linen programs with consistent pricing and markups built in. You can also duplicate any previous quote and modify it for a new need. Filter your quote history by time period to quickly find and reuse past work.

You receive a notification each time an owner takes action on a quote. Every change is tracked with full history so anyone on your team can pick up the quote and understand where it stands.

The approved quote converts into a purchase request, giving you a ready-made shopping list. Download the invoice for owner billing and move straight to purchasing with no rekeying or manual tracking.

Once a quote is approved, you download the invoice and send it to the owner directly. Whether you bill at the time of approval or deduct from future rental revenue is up to you and your existing owner agreements. Inhaven gives you the documentation. You control the process.

Inhaven provides reporting across activity and spend by property, inventory movement by storage location, owner quoting and billing summaries, and profitability reports, giving you the visibility you need to make smarter purchasing decisions and control costs.

Yes. Inhaven notifies managers when inventory drops below PAR levels, when a field request is submitted, and when an owner has reviewed a quote. You can manage your notification preferences directly in user management.

Each field request routes directly to management as a purchase order for review and approval. Managers are notified immediately and can manage notification preferences in user management.

Inhaven was designed for field teams. QR code scanning, simple request workflows, and centralized approvals mean your team doesn't need training on complex software to use the system effectively.

Housekeep is designed to be visual first. Field teams select items from product images rather than text-heavy lists, making it intuitive regardless of language. We're also actively adding support for additional languages, including Spanish and Portuguese.

No download required. Inhaven's field team portal (housekeep.inhaven.com) is a mobile-friendly web app that your teams can access directly from their phones. They can scan QR codes, submit requests, and manage inventory from the field without installing anything.

Yes. Field teams select from a pre-approved stock list you define, so every request aligns with your standards and budget. No unauthorized purchases.

Housekeep requires an internet connection to submit requests and scan QR codes. Any device with a browser and cell service can access the platform.

There is no limit on the number of users you can add. Inhaven offers several permission levels, from Admin to Field Team, so you can control who adds and removes users, who can make purchases, and who has access to order details.

Inhaven is currently U.S.-based, with international expansion on the roadmap. Reach out to our team for the latest updates on availability.

Inhaven is free to use for purchasing. If you want access to inventory management and owner quoting tools, pricing is on a per property basis billed monthly or annually. Specific pricing varies depending on portfolio size.

Yes. You can shop and purchase at wholesale pricing with no subscription or platform fees. You only pay for the products you buy.

Inventory management, owner quoting, the Housekeep field team app, PMS integration, team training, and a dedicated Account Manager. Every feature is included at every tier. Pricing only varies by portfolio size.

We accept credit card and ACH

Your plan adjusts to the next tier automatically. Pricing scales with your portfolio so you're always on the right plan without needing to renegotiate.

The average vacation rental spends $1,000 per year restocking and replenishing home supplies. Between owner markup revenue and reduced inventory loss, Inhaven customers typically capture over $300 per property per year.

No. Choose monthly billing or save 10% with annual prepay. Cancel anytime with 30 days notice.

Most customers are live within 2 to 4 weeks. Larger or multi-market portfolios may require additional onboarding time.

Yes. Every customer is assigned a dedicated Account Manager, with engagement scaled to your portfolio size and needs.

Request a demo and your dedicated Account Manager will walk you through a personalized setup based on your portfolio size and operational needs.