Inhaven FAQ

• 1. What is Inhaven?

  At Inhaven, we create simple solutions for the vacation rental industry, saving our partners significant time and money, their most valuable resources, so they can scale their businesses.
  
  Our home furnishings procurement and inventory management platform help vacation rental professionals efficiently standardize, communicate and manage inventory in their properties, empowering them to set their brand standards, scale their operations and improve the guest experience.

• 2. How does Inhaven work?

  If you are a business owner or manager, you can apply and join Inhaven for free. Applications typically take less than 24 hours to be approved.
  
  Inhaven Shop
  
  Once your application is approved, you can start shopping on Inhaven.com. We recommend you shop our tiered bedding, bath, kitchen and cleaning checklists for our top product recommendations at every price point.
  
  Once you place your order on Inhaven, you can easily track your order status within your account management dashboard. Orders typically ship within 3 buisness days of receipt
  
  Inhaven Keep
  
  Inhaven Keep is our inventory management communication platform. Once you set up your properties on the property page of your Inhaven dashboard, you can partner with your Keep Merchant to assign a personalized assortment to the property.
  
  Your housekeeping and inspection teams can access your PIN-protected property page on Inhaven Keep using a QR code, and easily select the items that are needed for the property. They can also add any relevant notes and images to the purchase request.
  
  After the clean is complete, your housekeeping team submits the auto-generated purchase request directly to you. You can review, edit and approve the purchase requests in a few simple clicks through your Inhaven account.
  
  Save time and money, and delight in your fully-stocked, high quality rental that your guests will love.
  
  To find out more about Inhaven Keep, visit our FAQs here.

• 3. Is there a subscription fee to use Inhaven?

  No, sign up is free and you can use Inhaven whenever you want.

• 4. How much will I save by shopping on Inhaven?

  With Inhaven, you get access to wholesale pricing. We negotiate pricing based on the collective buying power of the 1.4M vacation rentals in the United States. Therefore, our discounts are steeper than those to the Trade.
  
  On average, our customers save 50% off MSRP when shopping on Inhaven. Our discounts can be as high as 75% off for some of our brand partners.
  
  On Inhaven, you are often shopping directly with the manufacturer, the same supplier to many Retailers in the US. As an example, instead of buying linens from PotteryBarn or WestElm, you get direct access to their manufacturers and to their hospitality grade products, cutting out the Retail market and saving you significantly more money.

• 5. How do you choose your products?

  We are a team of hospitality merchant experts with over 100 years of experience. We know what goes into the construction of a great sheet and what to look for when selecting highly durable kitchenware. We also have incredible relationships with the best home furnishing suppliers from around the world.
  
  On Inhaven, we have curated an assortment of high quality, durable products that work well in hospitality settings – meaning you will only find products that are highly durable and provide your guests with a great experience. We are the anti-Amazon. On Inhaven, you no longer search for a product to get 50,000 results. We have done the vetting for you and only put products on our site that meet hospitality standards.

• 6. Am I eligible to join Inhaven?

  Inhaven services businesses, which gives you access to wholesale pricing and hospitality grade products typically not available to Retail. If you are a business owner or purchasing on behalf of a business you belong to, you are eligible to join Inhaven. Please fill out an account creation application form here . We look forward to serving you.

• 7. How long does it take to approve my application?

  Your application is typically reviewed within 24 hours of submission. If approved, you will receive a welcome email from Inhaven.

• 8. Where do you ship?

  Currently, we ship to the US, including Hawaii and Alaska. We are looking to expand internationally soon. Please reach out to hello@inhaven.com if you are purchasing for an International location and we will add you to the waitlist so you are the first to know when we enter your market.
  
  For more information on our shipping policy, please refer to our guidelines here.

• 9. Are there shipping costs?

  Inhaven is pleased to offer free ground shipping on orders $75 and more to our customers everyday within the 48 contiguous states. Free shipping is not available for some furniture or other large items, which require special handling and care due to their size and weight. Orders under $75, will be charged a flat shipping rate of $9 per order if shipping to the 48 contiguous states via ground shipping.
  
  We service Alaska and Hawaii too. For Alaska and Hawaii, an 8% shipping fee applies per order, based on the total value of the order. Items with heavyweight charges are not available to be shipped to Alaska and Hawaii.
  
  For more information on our shipping policy, please refer to our guidelines here.

• 10. Do you ship to international locations?

  We are not able to ship to international destinations and the US Territories at this time. We hope to offer international shipping sometime in the future!
  
  Please reach out to hello@inhaven.com if you are purchasing for an International location and we will add you to the waitlist so you are the first to know when we enter your market.
  
  For more information on our shipping policy, please refer to our guidelines here.

• 11. How long does it take to receive my order?

  Orders typically ship from our manufacturer’s warehouse within 3 buisness days of receipt. Mattress orders have a longer lead-time and ship within 2-6 weeks from when the order is placed depending on the manufacturer. The lead-times are noted on the product pages.

• 12. I am ready to purchase. What do I do next?

  Please select the items and quantities you would like to purchase on Inhaven.com. Once your cart is complete, you can checkout. At checkout, you can list your bill to and ship to addresses and enter your payment information.
  
  Once you place your order, you will receive an order confirmation. As soon as your order ships, you will receive shipping notifications and can also track all of your orders in your order management dashboard.

• 13. How can I track my order?

  Order tracking is very easy on Inhaven as our goal is to give you visibility into your order status real-time. You can track your orders on your order management dashboard.
  
  You can click into your individual orders and see your order status at the item level. There you will see which items are in the process of being fulfilled, which items have shipped and the expected delivery dates.

• 14. Do you accept returns?

  We accept returns on damaged or defective items. If you receive an item that is damaged or defective, please contact us immediately by sending us an email to info@inhaven.com or calling us at 1-888-509-1268. Defective returns will be accepted for exchange or repair, at our discretion, within 30 days from the date of purchase.
  
  Please save all packaging materials until you are confident that your item is not defective. Many of our manufacturers require the original packaging when sending an item back. Items without original packaging may be subject to a restocking fee.

• 15. My order arrived damaged or defective. How can I get a replacement?

  We accept returns on damaged or defective items. If you receive an item that is damaged or defective, please contact us immediately by sending us an email to info@inhaven.com or calling us at 1-888-509-1268. Defective returns will be accepted for exchange or repair, at our discretion, within 30 days from the date of purchase.
  
  Please save all packaging materials until you are confident that your item is not defective. Many of our manufacturers require the original packaging when sending an item back. Items without original packaging may be subject to a restocking fee.

• 16. Do you have a referral program?

  Good things are better with friends. Send a referral to your fellow vacation rental hosts and business owners. They'll receive $50 off on their first order of $200+ and you'll earn $50 in points for each successful referral.